Every day is Mother’s Day!

A few months after an industrialist’s death, his wife sent a letter to the head of their religious sect, stating that she wished to make a substantial donation in her husband’s memory, and requested the religious head to identify the cause to which she could make the donation.

A couple of weeks later, her son received a letter from the religious head, identifying the cause to which the donation could be made.

Extremely upset that the religious head had refrained from writing to their mother because she was a widow and hence considered ‘inauspicious’, the industrialist’s son and daughter told their mother, “Mom, if our religious sect will not give due respect to you, we strongly suggest that we should not make any donation; instead we suggest that you identify another organisation to donate to and to decide the amount to be donated!” The mother’s silence was her consent.

Such children don’t need to celebrate Mother’s Day because, for them, every day is Mother’s Day!

This post, based on a true incident, is a part of Write Over the Weekend, an initiative for Indian Bloggers by BlogAdda. (Prompt: Mother’s Day special! Your post must contain the word Mom and you have just 5 sentences to complete your story.)

Customer is king!

At 6.40 pm, I decided to leave for home. I closed the last file and shut down my PC, switched off the fans and lights, locked the door of the Sales & Service Department, and walked into the corridor.

Raj had locked the door of the Commercial Department just then, and we walked towards the lift.

Just as we reached the lift, we were enveloped in total darkness. When the lights didn’t come on after about half a minute, I remembered that the generator had had a breakdown the previous afternoon and was expected to be repaired only the next day.

Both Raj and I knew it was hazardous to walk down the stairs as some of the offices on the lower floors used the staircase to store the cartons containing their samples. We decided to wait till the electricity supply was restored.

“How was your trip to the Branch? Did you manage to collect all the outstanding payments?” I asked Raj.

“I managed to collect all outstanding payments, except for Victory Industries. Not only did the Proprietor flatly refuse to release the outstanding payment, he used the filthiest possible language against me,” Raj replied.

“What did our Branch Manager have to say about this?” I asked.

Raj replied, “This customer is expected to order 4 new machines a few months from now. The Branch Manager asked me to take it easy, and asked me to report that the Proprietor told me that they will look into this outstanding payment after they complete arranging the finance for the company’s expansion.”

“I think you should report the truth, including the fact that the customer used abusive language,” I said.

Raj thought for a few seconds, and replied, “You are correct. The Branch Manager won’t like it. Worse, our Managing Director will be upset if he learns about this. But I have no choice. I’m on leave for 2 days. I’ll submit my report when I return to work on Monday.”

Since the electricity supply had not yet been restored, we decided to walk down slowly and carefully down the stairs.

Raj returned to work on Monday. At about 11.00 am, the Managing Director called me on the intercom and requested me to meet him immediately. A few seconds after I entered the MD’s room, Raj also entered. As soon as we were seated, the MD said, “Gentlemen, I overheard your entire conversation on Thursday evening. You didn’t know it because it was dark, but I was seated in the Reception. That night, I told our Branch Manager that I know about this incident, and instructed him to tell the Proprietor of Victory Industries that, if he does not apologise unconditionally to Raj in writing within 3 days, our company would file a criminal complaint against him. Here is the customer’s apology letter.”

He handed a letter to Raj, and continued, “I have given them some time to release the payment. I am willing to accept a delay in payment, I am prepared to lose his next order for 4 machines, but I will never tolerate anybody misbehaving with my employees. The customer is king, but we are not his slaves!”

This post, based on a true incident, is a part of Write Over the Weekend, an initiative for Indian Bloggers by BlogAdda.

Trapped!

A customer had sent a fax message to a machine manufacturer that, while installing a new machine, they had found that an important part was not working properly. They requested the machine manufacturer to rectify the machine immediately by replacing the defective part under Warranty.

The manufacturer’s Service Engineer visited the customer’s factory the next day. He inspected the malfunctioning part and the rest of the machine, and asked the customer’s machine operator a few questions. While he was clicking photographs of the machine, the customer’s General Manager came to the machine and asked the Service Engineer when the defective part would be replaced. The Service Engineer replied, “The part is not defective, sir. It was damaged in an accident in your factory. So, you will have to pay both for the part and for the labour.”

The General Manager angrily said, “There was no accident. The part is defective and must be replaced under Warranty.”

The Service Engineer replied, “Sir, please see the physical damage on the malfunctioning part. There definitely was an accident. I asked your machine operator whether the main motor had tripped after the collision, or whether it had remained on. He thought it was a routine question, but it was a trap! He replied that the motor had remained on, but he had shut it using the Emergency Stop Switch a few seconds after the collision. Doesn’t that confirm there was an accident, sir?”

This post, based on a true incident, is a part of Write Over the Weekend, an initiative for Indian Bloggers by BlogAdda (Prompt: the post must contain, ‘it was a trap!’)

How to become rich! (‘GIFT’: a short film)

I was tempted to skip this week’s WoW prompt, but then I came across a lovely piece on NDTV. I’m sharing this link to a short film called GIFT. Please watch this short film. You will have to spend less than 8 minutes of your valuable time, but it’s worth watching.

I’m pleased to confirm that I’m participating in the April A to Z Challenge.

In the April A to Z Challenge, participating bloggers post every day except Sundays during April, with the topic on April 1 starting with A, the topic on April 2 starting with B, and so on, ending with the topic on April 30 starting with Z.

My A to Z posts will generally focus on positive, truly heart-warming incidents involving ordinary persons whom we can all emulate. My A to Z Challenge Theme is:

26 Positive Takes on Life

The topics of my first five A-Z posts are:
April 1: Appreciation
April 2: Benefit of doubt
April 3: Customer delight
April 4: Dignity of labour
April 5: Empathy

I welcome you to read all my April A to Z Challenge posts and comment on them.

Have a nice weekend!

This post is a part of Write Over the Weekend, an initiative for Indian Bloggers by BlogAdda (Prompt: the post must contain ‘I was tempted’.)

‘Friendly’ corruption!

“Please inflate the bill by Rs. 50,000 and give that amount by cash to me as my personal commission. This should not be known to the Managing Director.”

While this was not the first time he had received such a request, the Sales Manager was shocked!

The person making this request was the Purchase Director, who was the Managing Director’s brother.

Most importantly, the Sales Manager was a very close friend of both the brothers.

This post, based on a true incident, is a part of Write Over the Weekend, an initiative for Indian Bloggers by BlogAdda (Prompt: the post must contain the word ‘friend’ and you have just 5 sentences to complete your story.)